Terms & Conditions
(Last updated 22-03-2026)
1. INTRODUCTION
You must read these Terms and Conditions, so that you fully understand rights, responsibilities, and restrictions which apply to the use of our Website and Services.
These Terms and Conditions form the basis of booking services with us.
2. SERVICE
Our services may be reserved by qualifying customers through selection and payment of published venues using our on-line events calendar. Entry is gained using tickets obtained from the website. Registration details are not required, however we require you provide a name, email address and make payment via credit or debit card.
Only qualifying customers may reserve space for activities. You must be approved by us before paying for services using our booking platform.
Approval can be gained only for UK residents through completion of our health form. Download and complete our health form then post or email the completed form to us for approval.
Events are booked through purchasing tickets which match the event. Tickets are presented and scanned on entry to confirm payment and correct allocation to the customer.
3. PERMITTED USE
Tickets may be presented directly using a mobile phone, or from a printed document.
Tickets are not transferable and not refundable when purchased within seven days of the event.
It is important you ensure you are eligible and available to attend before purchasing a ticket. Tickets hold no fiscal, return, or redeem value.
Reproduction, printing or copying of a ticket is allowed by the ticket holder for the purpose of presenting a valid ticket to AF-Fitness on entry to a single event for which the ticket relates.
Customers must officially reside in the United Kingdom, have completed the current on-line health form and been approved before being eligible to purchase a ticket.
Tickets are scanned on entry. Subject to the terms of purchase, once the correct fee has been received, access to the selected venue becomes available through presentation of the associated ticket.
4. EXCEPTIONS AND RESTRICTIONS
Tickets can’t be moved to an alternate date. To choose another date you must purchase another ticket. Please check carefully you both qualify and are available for the event for which you intend to purchase a ticket before booking.
Where tickets are defaced or altered or cannot be scanned or verified or scanning fails, the ticket will be deemed invalid.
Where the ticket holder is not eligible to hold a ticket, the ticket will be deemed invalid.
You may not purchase a ticket for profit. Re-sale of tickets is not permitted and such tickets will be deemed invalid. Unauthorised exchange of tickets will render all exchanged tickets invalid.
Where all tickets are valid and where we are informed within reasonable time, privately arranged ticket exchange between authorised qualifying customers is permitted. Subject to verification, new tickets will be issued at no additional charge.
Where tickets are purchased more than seven days before an event and circumstances are deemed exceptional by AF-Fitness, fiscal refunds may be considered. Where all three conditions occur, the final decision is at the discretion of AF-Fitness. The fiscal value of any refund cannot exceed the cost of the original purchase. Cost of third party services which may be needed in relation to processing such refunds will be deducted.
5. COPYING, DATA MINING, SCRAPING, AUTO BOOKING
Reproduction, printing or copying or collecting of data or web pages web content other information technical or otherwise is allowed only as described within these terms and conditions.
You may not block, interrupt, or inhibit or overload our service so as to circumvent fair use to others. The use of applications intended to repeatedly check or test service availability is not permitted. The use of A.I. or ticket swap websites or bidding applications or other automated purchase software is strictly forbidden. Where it is suspected software or hardware has been used to purchase a ticket, the ticket and any linked tickets will be deemed invalid and the user blocked.
6. PAYMENT AND BOOKINGS
Stripe currently processes fiscal transactions through the Website. Payment must be received before your ticket is deemed valid. This is confirmed by the payment company when your credit or debit card is validated. Should a ticket be issued but we do not receive payment, you will receive twenty eight days notice to investigate and /or correct the error whichever is appropriate.
Chargeback of any kind will result in termination of the services we provide and use of our products.
7. SCOPE OF OUR RESPONSIBILITY
AF-Fitness is a private business providing fitness services. Our use of the web to manage bookings and collect payment uses third party software (E.S.) and third party fiscal verification for the collection of payment (Stripe.) We also use third party web hosting.
Our booking services are provided in good faith as a means of managing and simplifying your appointments with us, to minimise lengthy waiting lists, minimise excessive administrative time and avoid booking disappointment.
Where something goes wrong your first point of contact is always us and we will do our best to resolve the problem. However third party services we engage are not within our scope of responsibility.
8. OUR LIABILITY
AF-Fitness our contractors sub-contractors or suppliers are not liable for the failure of third party services software hardware firmware or wetware failures whether in contract tort (including negligence) breach of statutory rights or duty including but not limited to any special direct indirect or consequential loss damage cost expense claim demand liability or proceedings or any loss of profit sales business business opportunity agreements contracts revenue goodwill or anticipated savings arising directly or indirectly from the use misuse or failure of our website.
AF-Fitness our contractors sub-contractors or suppliers are not held responsible where a person gains entry using an invalid ticket.
9. INDEMNITY
You agree to indemnify and hold us harmless from and against, all claims demands liabilities losses expenses costs (including legal fees) and damages incurred or awarded against us, arising out of or in connection with any breach of these Terms and Conditions by you or any act of omission by you (including negligence), related to the use of our website.
You agree not to hold us any of our contractors sub contractors or suppliers liable where:
Reliance is placed on a product, information service, or other item provided through the website.
Incorrect selection, or inability to use, services or products found on the website.
10. REFUNDS
Conditions under which refunds may be permitted are described in these terms and conditions and will be subject to our absolute discretion. If you wish to request a refund, please contact us for further information.
11. CHANGES TO THE WEBSITE, THE PRODUCT, THESE TERMS AND CONDITIONS, AND OUR PRIVACY POLICY
Our Website, products, services and these Terms and Conditions, may change. Changes that we make to our Terms and Conditions will be legally binding from the time you next access our website or when we notify you of change by email whichever occurs first.
12. AVAILABILITY OF THE WEBSITE AND SERVICES
We provide the Web services on a “when available” basis.
Our website is provided through a third party. As described in section 8 we do not provide any guarantee of its operation or that the service will be uninterrupted or fully functional at all times. You should not form a dependency on this service.
We do not accept liability for loss damage cost or expense arising directly or indirectly from disruption suspension failure of the Website or your inability failure or delay caused by anything that is beyond our control. Such may include but is not limited to Internet service provider equipment failure or host equipment failure or communications network failure or power failure or natural events or acts of war or actions taken by government or other public authority or legal restrictions or censorship.
13. OFFERS
If we make you an offer this will not negate the terms in this document, or waive any term under which an offer is made.
14. DATA PROTECTION AND PRIVACY
You are not required to create an account to use our booking platform. We do not collect, hold, sell, or process personal data when you use our booking platform except information required to process your booking. (The email address you provide, the name you enter, the payment reference sent to us from the payment platform.) Our obligations under all applicable data protection legislation, including the Data Use and Access Act 2025, and the Privacy and Electronic Communications Regulations 2003 are limited. We still take appropriate steps to ensure information you provide (email address and name) is protected. We do not knowingly pass on or sell information to third parties.
15. JURISDICTION
These Terms and Conditions are governed by the laws of England and Wales. Any dispute, proceedings, or claim relating to these Terms and Conditions will be under the jurisdiction of the courts of England and Wales.
Should a court of authority find any part of this contract unenforceable, the remainder of the contract will be in force.
16. INTERNATIONAL
This website is for the use of UK residents. Persons outside the United Kingdom may not use the website to purchase tickets or services. Should the subject of another Country purchase tickets or services whether accidentality or intentionally, the ticket will be deemed invalid and no refund is applicable.
