Help with Booking Classes Online

 

  How to Book Your Session

1. Go to the booking page and click the green button

2. Tick the boxes to confirm you’ve read the terms

3. You will be directed to a list of available events. Select the event you desire

4. Click Buy Ticket

5. Select the number of tickets required (One per person.)

On completion of payment, your page will change to show a ticket containing a QR code. This is a one time code matched to your name, which allows entry to your chosen session. If you’ve entered your email address and name correctly, a copy of the ticket will be emailed. Your ticket link can be used at any time to check the status of your booking.

 

  How to Use Your Ticket

1. Use your phone to present your valid ticket at the door

2. Ticket is scanned to check you in

3. Enjoy

 

Questions

  There's no Click to Buy button.

Probably sold out. You can select "Join Waiting list" or book another event.

 

  What does "R1" or "M5" mean?

R is for Reformer and M is for Mat. Numbers are the days of the week starting on Monday. ICYMI FYI Mnemonics and TLAs are used everywhere.

 

  What if I wish to book in advance? Are there any discounts?

We're planning this for the future. Right now, tickets are booked one per person per session as spaces become available.

 

  I always book the same time each week. Can I still do this?

Yes. At present bookings are one week in advance. Later we're planning monthly, then longer.

 

  I've booked but need to change to another date. There are ten days left. How do I do this?

First book the new date. If it's not available, consider the waiting list or choose a different class. Then relinquish your old ticket so your space becomes available for someone else.

 

  I've made a mistake and need to change the date, there are only four days until the event.

If there are less than seven days, you can choose to relinquish your ticket. Your space is released and made available for booking. If the space is re-booked, we'll often send a discount code for your next booking.

 

  How do I relinquish my old ticket?

Email your ticket to us with the subject "Reschedule." Your old ticket will be cancelled and your space can be booked by someone else.

 

  My ticket has "UNPAID" across it. What does this mean?

Something went wrong with your payment. Unpaid tickets are invalid. But if you correct the problem quickly you will not loose your booking. Your ticket link will show the current status of your booking. A valid ticket will also be emailed.

 

  Can't I just pay once for a block like I did before?

Shortage of space makes it time consuming to manage bookings this way. Another system may be available soon, for now it's book one session at a time.

 

  Can I call or message you to book a session?

Yes. I'll send you a link to the booking platform.

 

  I've booked but no longer wish to attend.

Less than seven days before the session there are no refunds. However if you relinquish your ticket and someone on the waiting list buys the space, discount codes are sent for your next booking.

 

  I can see the PARQ but can't tick the boxes or fill in the form.

That's probably a problem with your browser. Portable Document Format files (PDF) are a well known standard.

Firefox, Edge, LibreWolf and many others work, but if your browser doesn't, download the PDF file then open it using another application.

Apple users may wish to install Firefox, or go to the store and download a reputable PDF reader. If everything you try fails, email us and we'll send you a printable copy.

 

  Please read the terms of use carefully.

Tickets are generally not refundable if less than seven days remains before the event. Over seven days to the event discounts or refunds may be issued only in very special circumstances and at our discretion.